How we helped an automotive dealer increase their operational efficiency with dSense
- October 12, 2020
- 6 min read
CLIENT
Confidential
Confidential
SERVICES
dSense RTLS
dSense RTLS
INDUSTRY
Automotive
Automotive
LOCATION
India
India
Key Highlights
- Implementation of the vehicle’s entry/exit alerting system
- Automated entry logging of time spent by vehicles in each service station
- Live status reports of vehicles in any zone at any time in the premises
- Generation of comprehensive analytics reports regarding the services provided
Client
Overview
Our client is the #1 dealer of India’s top-selling car company. They were grabbing the best dealer award continuously for the past 13 years. Their business is primarily focused in south India and they are about to increase their presence all over the country and in addition to this, they also have used car sales, multi-brand car servicing, spare parts business etc. They started their business in the middle of the ’80s and are still ruling the car dealership market because of their customer service.
Problem
Statement
The client’s primary goal was to keep track of every car’s movement, time spent on different areas etc. on a real-time basis in addition to receiving real-time alerts when a car enters/exits a service station.
Solution Requirements
- Monitor the path traced by the vehicles inside a service station
- Keep track of the time spent by vehicles in each station and the operator who serviced the vehicle
- Defined allowed and restricted zones and received instant alerts when a vehicle left/entered any zone
- Generate comprehensive analytics reports that help both customers and service stations
- Live status of vehicles in any zone at any time were available in real-time
Our
Solution
dSense, our IoT based location and live analytics solution was deployed to keep track of the vehicles and also the operators in the service stations. Bluetooth low energy (BLE) smart ID cards were provided to all the operators and staff and BLE smart tags were attached to all vehicles entering the service station premises. Smart sensors called CloudSense were installed at specific locations in each of the service stations. BLE signals transmitted from these smart ID cards and tags were captured by CloudSense devices and sent to the dSense cloud in real-time. All the real-time analytics and reports were generated as alerts and notifications via web and mobile dashboards accessible by the service station administrators.
By adopting dSense, the client was able to easily keep track of the service and repairs that were done for the cars and were also able to improve their overall efficiency with the reports and analytics
By adopting dSense, the client was able to easily keep track of the service and repairs that were done for the cars and were also able to improve their overall efficiency with the reports and analytics
